1. Website enquiries
For ZimBound website questions, corrections, privacy requests or affiliate enquiries, email:
Please do not send payment-card details, passport copies or sensitive travel documents to ZimBound.
2. Ticket and booking support
For cancellations, refunds, payment problems, schedule changes or itinerary support, contact the merchant of booking using the details on your confirmation. For airline operational matters, contact the airline as appropriate.
ZimBound does not sell or issue tickets, take ticket payments or manage your booking. We cannot cancel, amend or refund a ticket sold by another provider. Check the provider's own terms, complaints process and applicable passenger rights.
3. Company information
ZimBound is operated by The UGC Playbook Ltd, registered in England and Wales, company number 16626561.
Registered office
3rd Floor, 86–90 Paul Street
London, England
EC2A 4NE
4. Policies and your information
Read our privacy policy for how information is used, our terms of use for the site's role, our cookie policy for browser storage and third-party services, and our affiliate disclosure for partner commissions.